We try to keep our website up to date with inventory but sometimes there may be out of stock items. You can always contact us by phone or email to check product availability before making your purchase. If you place an order and an item is out of stock, we will contact you to let you know when it will be back in stock.
RETURNS of merchandise are accepted within 14 days of the date of purchase, the product must be returned in its new condition and in the original packaging (UNOPENED) no exchange or store credit for boxes that are open or damaged. In store deposits are refundable within 14 days of the date of purchase, a store credit will be applied when the time is exceeded.
VODA cartridges are guaranteed for life. VODA products are guaranteed for a period of five (5) years on parts and proper functioning, with the exception of electronic components, which are guaranteed for one (1) year. The warranty of our local supplier's products applies according to their policies. It will be our pleasure to assist you and put you in contact with them in need.
We offer a 15 day period to cancel your order. A store credit will be applied when the deadline is exceeded. In store deposits are refundable within 15 days from the date of purchase. A store credit will be applied when the deadline is exceeded. No refunds for special orders and custom-made products.
We offer local delivery within a radius of 60KM around each branch, a delivery charge applies. Please contact us if you are outside the radius served.
We offer delivery anywhere in Canada via a transport company, please note that deliveries outside the local area are made on pallets and are deposited in front of your residence. We do not bring the products into your residence, you must be prepared if any heavy and/or bulky products.
For heavy and/or bulky items, our local deliveries are made into your garage or on the main level, we do not go upstairs or in basements. Exception for apartment buildings and condo towers with elevator. For orders outside the local radius, deliveries are made on pallets and are deposited in front of the residence. Do not hesitate to contact us for further information.
Generally when all the products ordered are in stock, the delivery time is around 1 to 2 weeks. There may be some exceptions, please contact us if you have any questions, 514-296-2015.
We offer a local delivery service with our trucks to keep control over the quality of service. We inspect each product before delivery to limit any problems. In case of damaged goods, it must be reported within 72 hours of delivery or receipt by email with pictures at firstname.lastname@example.org
Yes, you can choose the desired location for in-store pick-up during your payment, free of charge.